48  charma7

05/11/2012 | 01:05 PM

typo error, beg and customer

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47  charma7

05/11/2012 | 01:03 PM

i bg to disagree.yes,you have to pacify the customer's anger pero when the custommer is attacking you personally or is not complaining about the situation anymore and is cursing you instead of the company itself,pwede ka na magsabi na verbal abuse na yun. i have worked as a CSR before and we were trained to pacify irate caller and mind you pwede sila pagbabaan ng fone kapag personal attack na like sabihan ka ng stupid,or f... you,pag naman kahit company ang kinucurse,magbibigay ka ng 3 warnings.pag personal attack,you just simply say you are ending the call.

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46  soltera1971

05/11/2012 | 12:57 PM

Sa kahit anong trabajo pakatandaan na WALANG KAHIT NA SINO MAN ANG MAY KARAPATAN NA ALIPUSTAHIN AT YURAKAN ANG PAGKATAO NG ISANG MANGGAGAWA.Ang PAGKATAO NG ISANG MANGGAGAWA ay hindi kasama sa bayad na natatanggap nila.Pede sigurong MASIGAWAN KA o MAPAGALITAN pero DURUIN at MURAHIN ng isang TAO dahil siya ay ARTISTA o MAYAMAN o PASAHERO hindi dapat.Kaya paalala na kong tayo ay babiyahe dagdagan natin ang PASENSYA at EXPECT THE UNEXPECTED para hindi na umabot sa sitwasyon na katulad sa "THRILLA IN NAIA" nina CLAUDINE,RAYMART at MON.

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45  zaarenica

05/11/2012 | 12:56 PM

sabihin na natin na mali ang cebu pac, at nakakagalit nga naman na naiwan ang mga bagahe mo na di ka na inform..pero wala naman tayo karapatan manduro at magmura sa kapwa natin...

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44  charma7

05/11/2012 | 12:51 PM

ayan binago na,inalis na ang s sa face kasi gramatically wrong naman.dapat napproofread muna ang article bago po ipost.eh dito pa naman sa mga nagcocomment,madami eh mapagpuna sa grammar ng iba.

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43  marina28

05/11/2012 | 12:50 PM

Hay naku, dami nang sanga sanga ng issue na ito. Dami nang nadamay at nakisawsaw. LOL.

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42  MissHugoBacungan

05/11/2012 | 12:47 PM

THE CUSTOMER IS ALWAYS RIGHT. Walang personalan Miss Bocboc, trabaho lang yan. Mangyayari at mangyayari ang ganyan kahit ibang staff pa ang nasa front desk or PRO or Information Officer. I am sure, kasama sa JOB CRITERIA ang maging pasensyosa sa customers gaya ni Claudine!

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41  gertrude

05/11/2012 | 12:46 PM

consumer rights lang ang katapat niyan. sa customer service, given na ang pagsigaw ng mga customer sa front liners at unacceptable na sabihing wala silang kinalaman kung pumalpak ang coworkers nila na nasa back office. vindicated naman na si claudine dahil may mali talaga ang cebu pacific.

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40  cozywednesday

05/11/2012 | 12:46 PM

hellokitty, I am also here in US and my bosses are americans and yes we are trained to brave up. If you people can't accept the mantra that customer is always right then NEVER ATTEMPT TO GET THE JOB. I have been insulted a million times by the customer promise walang nakulong haha..Dont get this job if you don't understand what it is.

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39  human123

05/11/2012 | 12:44 PM

I THOUGHT CLAUDINE AND RAYMART ARE BORN-AGAIN CHRISTIAN??? YOU GUYS DON'T REFLECT THE IMAGE OF GOD IN YOUR LIFE....SAYANG.....DON;T CALL YOURSELVES CHRISTIAN OR GOD FEARING COZ YOU'RE NOT...

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38  prettywoman_92

05/11/2012 | 12:44 PM

ang iba dito palibhasa di nakaranas mawalan ng bagahe sa airlines..minsan na ako mawalan ng bagahe at pinagpasa pasahan ako ng dalawang airlineskorean and delta..nagagalit rin ako dahil di dumating sa pinas ang bagahe ko...nakapagmura ka sa desk front at sa phone pero ang customer service cool lang...siguro naman normal lang kay claudine ang magalit at magmura..tao lang tayo...para kay nanay elizabeth namna baka dahil syo lalo di makapagtrabaho anak mo..sana di ka padala sa mga sulsol ng ibang tao.

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37  Kazumichan

05/11/2012 | 12:44 PM

Gusto ko makisimpatiya sa crew pero di ko magawa. Hindi maganda ang mga experience ko sa ground crew at customer service ng Cebu Pac. At hindi na mabilang ang mga bad stories na nabasa at narinig ko mula sa mga kakilala o mga kapwa customer. Ang tataray at madalas walang concern. Hindi ko rin kinakampihan si Claudine. Pero at this point, have a taste of your own medicine, Cebu Pac Crew.

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36  diocyl

05/11/2012 | 12:42 PM

I put this into simple word------------- CLAUDINE'S ACTION that time was out of hand, no matter what her reasons were. She forgot the so called proper etiquette in public place like that. I also had same case like what she had in the airport, I was also cranky but never did I allow myself to look like as if I was somebody like hurting employees there at the counter using harsh words like what Claudine did. There is right place , right time to explode your real self and fr someone who is a celebrity like her, SHE TOTALLY FORGOT. Claudine kept on portraying her sweetness but in real sense, her true character that time confirmed who she is in real life. I admire Claudine as a fine actress but I got pissed off. She should apologise to these ladies in the counter if she wants PEACE. To have left and right court cases NO GOOD, no peace at all. Just be humble !

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35  Lalalopez

05/11/2012 | 12:40 PM

Si CLAUDINE BARRETTO KAILANGAN NA PUTOLAN NG SUNGAY...TAMA NA ANG PAGKA SPOILED BRAT NA!

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34  pretty

05/11/2012 | 12:40 PM

Ang babaeng BUNGANGERA sa kalaunan ay huhuthutan. Basta tamang bayad sa mga MURANG natanggap nung ground steward.

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33  shingaling20

05/11/2012 | 12:39 PM

that's a mother speaking. kahit sinong ina masasaktan na makita ang anak mo na pagsalitaan ng ganon ganon lang.

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32  hellokitty30

05/11/2012 | 12:38 PM

I beg to disagree sa mga nag sasabe dito na porket CSR ka eh pwede ka ng mura-murahin at pag bantaan na mawawalan ka ng trabaho ng bawat customer! sigh hindi sa lahat ng oras Customer is always right! what a lame excuse! kung ganyan ang mentalidad na Customer is always Right maraming customer tulad na lang ni Claudine na mang aapi! Kung dito yan sa America ginawa yang customer na yan na ikunulong na yan for causing disturbance sa public place kahit customer pa sya sa kulungan sya pupulutin!

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31  swanlake08

05/11/2012 | 12:38 PM

Dpat noong pinasok nila yung job as a customer service inihanda na nila sarili nila sa mga masasamang salita na itatapon sa knila ng kpwa Pinoy...mostly dyn sa atin mga mayayaman na hilaw yung sobrang mgbato ng masasakit na salitA..naransan ko na yan sa loob ng apat na taon as a customer service sa isang mall dyn sa atin.Tibayan LNG ng loob at iyak mo LNG.

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30  cozywednesday

05/11/2012 | 12:37 PM

flipflops! sorry but that's the handbook of Customer Service!! Again I am not saying what Claudine did is right..but as ugly as it may sound,,it was really a part of the duty..kahit murahin ka pa, that is why customer service reps are trained how to handle even the deadly customer haha, you have to be slick, in my 5 years I developed skill how to deal with the most challenging customer ..it's a matter of being slick, credible and passive..let the customer vent out, when the customer yell "IT IS NOT YOU< IT IS THE SERVICE".

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29  greatness

05/11/2012 | 12:32 PM

Sa mga ganitong sitwasyon natetest ang isang tao, and unfortunately, Claudine failed as a person and as a mother. Pwede siguro kang magalit dahil nawawala ang luggage mo but wala kang karapatang laitin ang isang tao. Ibang usapan na iyon. I feel for Charisse's mother. As a mother ang unang kong gagawin ilayo ang mga anak ko sa kaguluhan. Bigyan ng instructions ang mga yaya ng mga bata. Sa mga sitwasyong katulad nito, nakikita natin kung anong klase ba ang ating pagkatao!!!! May breeding ba o wala!!!

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