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Claudine Barretto may face charges from NAIA ground stewardess’s family

by Joyce Jimenez posted on May 11, 2012  STATS: 70926 Views | 328 Comments

Claudine Barretto’s camp says they’re ready to face the charges that Charisse Bocboc, NAIA’s ground stewardess, may file against the actress before the Commission on Human Rights.

Photo By: Melo Balingit

Planong kasuhan ng pamilya ni Charisse Bocboc si Claudine Barretto.

Si Charisse at ang kasamahan niyang si Kristine Ilagan ang mga empleyado ng Ninoy Aquino International Airport (NAIA) Terminal 3, na napag-initan ng aktres noong Linggo ng tanghali, May 6.

Ito’y matapos maiwan ang mga bagahe nila Claudine sa Caticlan airport, mula sa bakasyon nila sa Boracay, dahil kinailangan itong i-offload "for safety purposes."

Ang pagwawalang ito ni Claudine ang pinagmulan ng away ng asawa niyang si Raymart Santiago at ng veteran broadcaster na si Mon Tulfo sa nasabing terminal.

(CLICK HERE to read related story.)

Ayon sa report ni Alex Santos sa ABS-CBN News kagabi, Mayo 10, nasaktan daw ang ina ni Charisse na si Elizabeth Bocboc sa ginawa ni Claudine sa kanyang anak.

Ani Elizabeth, “Napakasakit naman talaga ang ginawa niya, duru-duruin niya ang anak ko.

“Binababoy niya, e.

“Iyan ay pinapaaral namin, hindi sa pinapaaral namin na mumurahin lang at babastusin.

“Napasakit lang bilang nanay!

“Di yung husgahan nila agad o mumurahin nila agad porke't mayaman sila mahirap lang kami.

“Kaya ang ano ko sa kanila, sana naman ma-realize nila [ang mali nila].”

Dagdag pa nito, umiiyak daw ang kanyang anak nang umuwi ito sa kanila noong araw na maganap ang naturang insidente.

Apat na araw din daw lumiban si Charisse sa kanyang trabaho.

Gayunman, nakapagpasa na ang kanyang anak ng written affidavit tungkol sa insidente, at pinayuhang huwag munang magkomento, lalo na sa isyu sa pagitan nina Raymart at Mon.

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328 Comments

  • 308  starqueen

    05/12/2012 | 03:40 PM
    orangecountykid 306 and 307 - spot on! For a supposedly well traveled couple, their behavior is quite amateurish. As I have earlier said, if they wanted to guarantee that all their luggage will arrive at their destination with them - they should have bought first or business class tickets as it will prioritize suitcases and wont be subjected to any delays. They used a budget airline and presumably bought budget seats and are expecting services that surpass the level of being in an A380 or the Concorde! Everyone who travels - frequently or infrequently all have a disappointing story or two. However, I dont remember carrying on as if I owned the airline too. I dont know why she went overdrive when her luggage where simply delayed and worse, when she was already in Manila - her hometown where she can make other arrangements - like buy another bottle of the asthma medicine.
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  • 307  orangecountykid

    05/12/2012 | 01:44 PM
    Continuation.. When we got back from dinner, they were already in out hotel rooms. Similar situation happened in Rome and in Firenze a few years after that. I understand Ms Baretto has a prima donna attitude and it was the root of the problem. If she treated the ground attendant with respect, Mr Tulfo would not have any reason to take a picture or a video to show the world how Ms Baretto treats people. They saw it and tried to get the phone from Mr Tulfo because it will prove again how bad Ms Baretto's attitude is. Ms Baretto and her husband will have their day in court aand hoefully this will be sorted out. I will always be on the flight attendant's side. Instead of Ms Baretto giving an apology, she decided to warn the family of the flight attendant that they are ready for any legal action by the flight attendant's. This just tells you Ms Baretto's lack of common decency.
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  • 306  orangecountykid

    05/12/2012 | 01:42 PM
    I have done a lot of travelling in my life and have experienced airport hassles just like anybody like late baggage arrival and lost items. However, I do not remember screaming at anyone because of this. Destination airport ground employees are not responsible for baggage loaded at another airport so I do not understand why they should be yelled at. Good breeding starts with knowing how to carry yourself in public especially in a stressful situation and uncontrolled environment. For anyone to say that Ms Baretto is within her right to yell at an airline employee even though it was not their fault is beyond me. Many years ago before Prague became a tourist destination, the airline left all our baggage in Frankfurt. When we inquired, they told us politely that because our plane arrived in Frankfurt just 18 minutes before the departure to Prague which is true, they did not have enough time to load our baggage. It made sense to us and that was the end of it. They delievered our baggage at our hotel as promised. W
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  • 305  iwwang2

    05/12/2012 | 01:04 PM
    i am not for claudine nor for anybody. this case is always the fault of the concerned airline and its staff. the moment the airline leaves the airport, the concerned staff at the origin must notify the arrival airport of all the baggages left. why do the airline staff has to let the passenger wait and look for her checked in baggage. they should immediately call the attention of the arriving passenger and bring him or her to the office and inform regarding the situation and get the address for delivery of the baggage. in the states, the ground staff immediately prepares compensation for left baggage and get all the necessary information.
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  • 304  seabulletin

    05/12/2012 | 12:41 PM
    There are a lot of factors that contribute to how a person deals with a situation. The ingredients ma include eg. what is happening in their lives at the moment, what their mood was before the incident, their past experiences with customer services, how they were received and spoken to by current staff and their competence, empathy etc. THAT'S WHY ONE MUST EXHIBIT BOUNDLESS PATIENCE AND UNDERSTANDING AND NOT TAKE VERBAL ABUSE FROM CUSTOMERS PERSONALLY. IT IS NOT ABOUT YOU, IT IS ABOUT THEM! xoxo.
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  • 303  seabulletin

    05/12/2012 | 12:30 PM
    294. STARQUEEN, So you're telling me that a POOR PERSON who DOESN'T HAVE ANY FORMAL EDUCATION IS GENERALLY ILL-MANNERED? hmmm, wow! I think a key element is SNOBBERY from some Filipinos when they are faced with what they personally perceive as "SOCIETY'S UNDESIRABLES". My assessment on your comment is that you're alluding to the fact that since YOU'RE EDUCATED AND CLAUDINE IS AN ACTRESS, YOU'RE BETTER THAN HER IN GENERAL. That's why you wouldn't be caught dead engaging in a VERBAL WRESTLE WITH AN UNEDUCATED PERSON WHO ALSO HAPPENS TO BE AN ACTRESS AS WELL. That's a big no-no for EDUCATED FILIPINOS in general! xoxo.
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  • 302  seabulletin

    05/12/2012 | 12:18 PM
    *** This comment has been deactivated due to inappropriate content ***
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  • 301  seabulletin

    05/12/2012 | 12:17 PM
    293. STARQUEEN... The "ORDINARY" citizen label was in quotations because it served a purpose. It was a response to your question in your post 212 referring to the couple's absolute disregard for being "caught in the act". Therefore, I gave ONE possible excuse for their behaviour. That excuse does not put the couple in good light especially because it denotes that may have a HABIT OF LOOKING DOWN ON PEOPLE. Therefore, I DON'T KNOW WHERE YOU GOT THE IDEA THAT CLAUDINE IS MY IDOL! Quite frankly, I DON'T IDOLISE ANY Filipino celebrities. Let's get that clear!! As for your other question, I have been on the receiving end of some 'PIECES OF WORKS". However, I know that their personal attacks DO NOT REFLECT ON THE KIND OF PERSON I AM. Rather, it's A MANIFESTATION OF HOW ONE DEALS WITH THEIR ANGER WHEN FACED WITH A PARTICULAR SITUATION. Some CAN HANDLE IT PERFECTLY, OTHERS CLEARLY DON'T. I AM INDIFFERENT TO INSULTS FROM "CUSTOMERS, CLIENTS, PATIENTS". If you work
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  • 300  mariankimfan1

    05/12/2012 | 11:35 AM
    If you don't give a paying customer proper service, rest assure that you will hear all kinds of threats and verbal abuse. Don't take it personally, they are not mad at you they are mad at the situation. wag ka na lang umimik, hayaan mo siyang magsalita, magiging calmado din yan pag nailabas na ang frustrations, tapos pag nalabas na niya, then that's when you can start doing your job and help them solve the problem. minsan, giving them a coupon or a discount for their next ticket will help calm them down. kung iiyak ka at nakikita nilang takot , lalong magwawala ang customer. they will just think that they are dealing with an incompetent individual, and you are just empowering them more to step all over you. be calm collective, don't argue, act like you care and stay professional. And if those don't work, tama si lucky 7 call you supervisor, there's simply nothing you can do. I'm a flight attendant, if someone acts like that in my flight, i kick the passenger off the the plane, if we are stil
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  • 299  abarron32

    05/12/2012 | 10:45 AM
    Sabi ni Raymart sa isang interview nya bawal raw magdala ng gamot sa handcarry bags. Pwede ba yun? Sa pagkaka-alam ko pwede magdala basta may prescription labels ang mga ito. Kung sinabi nilang may asthma anak nila bakit naman sila pagbabawalang magdala ng isang inhaler man lang o isa o dalawang tableta na gamot? Kung tutoong pinagbawal silang magdala ng gamot, bakit hindi sila nag-complain sa umpisa pa lang? Hindi ba nila naisip na pwedeng mag-asthma attack ang bata habang na sa eroplano sila, at kung walang gamot sa oras na yun, anong gagawin nila, maghuhuramentado o magwawala tulad ng ginawa nila sa airport nung nalaman nilang nawawala kanilang mga bagahe? Engot talaga mag-asawang 'to!
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  • 298  Xray

    05/12/2012 | 10:39 AM
    How can you tell someone to calm down when you are not given a chance to speak up? Nagwawala, nagsisigaw, nagmumura, nagbabanta at pinapatawag pa si Lance G. Ganyan din ang ginawa niya sa banko nung na-unahan siyang mag-withdraw ng pera ng asawa niya. The tellers did not have a chance to get their message across and calm her down dahil on full blast na ang power tripping niya at nagpatawag pa ng reporter at abogado!!
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  • 297  lucky7

    05/12/2012 | 10:13 AM
    There's no crying at the complaint department. she should have told her to calm down or she will call security or get your supervisor/ manager to take over because the customer is too angry for you to handle. Why cry and take it personally? she doesn't know you. besides, people act crazy at the airport and especially in the plane all the time, if i have a dime for every time I see passenger lose their temper at the customer baggage area because the airlines lost their baggage, i would be flying privately. Curse and abuse is not necessary and uncalled for, but it's one of the things that you should anticipate when you are working in the complaint department, because you are dealing with a bunch of hot heads that will not listen to reasons. every hurtful thing that they say should just go one ear and out the other.
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  • 296  starqueen

    05/12/2012 | 10:04 AM
    because we REFUSED to go down to the level of a person who HAD...sorry for the boo boos...
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  • 295  starqueen

    05/12/2012 | 10:01 AM
    cont - there were 3 of us waiting to be fitted and we were all witnesses to her stellar performance of good manners. Why did we not say anything? Because we refuse to go down to the level of a person who has no idea of how to behave properly in public even if her means of livelihood has to do with her public persona. As the old saying said - iwasan maglakad sa labas pag may asong na - u lol na naglalakad. What worries me is that clearly Claudine has no idea that what she is doing is wrong - and that is why she keeps behaving the same way. I think in her mind she thinks her behavior is okay and people wont say anything about it. Clearly she has mental issues and she should seek professional help. Mud sticks as they say. Oh well she is deep into it now.
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  • 294  starqueen

    05/12/2012 | 09:52 AM
    Seabulletin on 278 you said -Educational background is NOT correlated with one's level of respect, integrity and-or dignity for him-herself or towards another human being. My response: Thats what people who act, behave and think like Claudine say. Ang alam ko - yung mga taong may pinag-aralan will do everything within their power to show that they have breeding. Asthe late Benigno Aquino said - a good name and a good education are the best things person can have. Ang alam ko din - those who were not fortunate enough to reach any form of higher education - try and behave in public properly so as not to be ridiculed for the lack of it. Iba naman itong idol mo - ala na ngang pinag-aralan - IPINAKIKITA at nilalantad pa! As if people wont say anything about it. Also some people who have more to lose prefer not to go down to her level. Fashion and showbiz are interlinked. This designer did not say anything but clearly he was embarrassed for her behavior. There were about 3 of us waiting for our turn to be fi
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  • 293  starqueen

    05/12/2012 | 09:41 AM
    277 seabulletin -your comment that they thought Mon was just another "ordinary" citizen who was doing some serious stickybeaking is enough proof of how this couple treats the people around them. The people you call us ordinary citizens are just like you and me. Would you like to be treated the way they treated Tulfo?? And you dont need to send Charisse to another job just because she cannot verbally tackle Claudine. No one will ever be trained for a job if you are dealing with a half demented person with mental issues. Charisse did her job and her contract is with Cebu Pac - as far as I know there was nothing that she did that breached the bounds of her job description. Your idol on the other hand has decided to treat Charisse as her personal slave.
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  • 292  madam_stella

    05/12/2012 | 09:07 AM
    286 - JASMYN kaw ang dapat magpaturo ng customer service at GMRC kay claudine hahaha...pag ba nagrereply sa mga posts mo ina-assume mo na agad na pinagtitripan ka na? hindi ba pwedeng nagshe- share lang ng opposite views? well kung ganyan ang way of thinking ng isang 'magaling' na customer service na kagaya mo, then there is something very wrong in your state of mind...pa check up ka ining sabay na kau ni Claudine :-D
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  • 291  heart07

    05/12/2012 | 08:28 AM
    well maski nmn sa colcenter pag ngmumura na un guest my krpatan kming iterminate un col with proper warning pero in real lyf maski anu png takip nyo kay l a o s bigger picture is cra na un career nila mgaswa.dats the saddest truth dey hav to face.karma indeed
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  • 290  heart07

    05/12/2012 | 08:25 AM
    well maski skn mnyri un mgglit ako pero nde dun sa stewaqrd dhil wla nmn un kinalaman and if ako c claudine at kilala nya c lance gokongwei xa un ttwagan ko to arrange the issue pero hnde eh ngwla xa in public nkita ng press anung gsto nya pgtkpan ni tulfo un kaangasan nya tkot xa mkit ang public un baho eh worst pa nga ngaun kasi naungkat lht pati un pgiging liar nila mgaswa.
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  • 289  HornBlower

    05/12/2012 | 08:24 AM
    Anong training ang gagawin at ituturo kapag umiiwas ka na ay sinusundan ka pa rin ng mura at pagbabanta na patatanggal ka sa trabaho? Kasi ang alam ko sa training na gagawin kapag merong HOSTILE na customer na gaya ni Claudine ay, just give them reassurance and orientation. Ipinaliwanag na ng mabuti ng empleyada ng airline kung anong pwedeng maging dahilan ng delay na bagahe, tapos hindi na nga pinapansin ang pagmumura ni Claudine, umiwas na rin ito. Kaso sinusundan pa rin ng pagmumura ni Claudine na akala mo hayop ang minumura niya. Pasalamat si Claudine dahil hindi siya sinagpang ng minumura niya.
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