Fans flooded Twitter with "get well" messages for James Reid after Viva Artist Agency posted a photo of him using crutches because of his injured right leg.
The couple is presently in Las Vegas, Nevada, for their JaDine High on Love concert tour.
According to ABS-CBN News, James accidentally hit his knee on the stairs of their bus because of the huge crowd that gathered around it.
Hence, the doctor advised him to get some rest.
Comedian Chad Kinis, who was with JaDine in Las Vegas, also posted a photo of James's leg wrapped with a cast to pacify some of the angry fans who thought Nadine Lustre's boyfriend was just making up an excuse.
He told his Instagram followers, “Para sa ngsasabi na nag eexcuse si James ayan po ang evidence na hindi. Nasaktan po yung tao. salamat po.”
He also asked the JaDine fans to be more careful when meeting their favorite celebrity couple in person.
Chad Kinis wrote, “Naiintidihan po namin na gustong gusto nyo po sila makita at sila din naman po.
“Pero wag naman po sana sa extent na masaktan sila.
“Ayaw din po namin na nagkakasakitan kayo.
“Wala pong may gusto ng nangyari.
“So please po next time let's just be more careful and not hurt someone.”
James is not making excuse for not making it to see the fans that are waiting for them. Please understand. Kahit gaano pa kapagod ang JaDine. Pinipilit nila na mapagbigyan ang lahat. Para sa ngsasabi na nag eexcuse si James ayan po ang evidence na hindi. Nasaktan po yung tao. salamat po. Naiintidihan po namin na gustong gusto nyo po sila makita at sila din naman po. Pero wag naman po sana sa extent na masaktan sila. Ayaw din po namin na nagkakasakitan kayo. Wala pong may gusto ng nangyari. So please po next time let's just be more careful and not hurt someone. Pray for James fast Recovery.
It was not clear when the accident really happened. But based on these related posts on Twitter, it could be before the meet and greet with the fans.
He wasn't able to do the appearance because of pain but he made sure that the fans knows he appreciates everything. pic.twitter.com/4wTiRjsBQS— OTWOLstiLLs (@thosectylights) May 15, 2016
PAGALING KA AGAD TAY @JayeHanash MASAKIT MAKITA KA NG GANTO EHMay 15, 2016
Meanwhile, the show must go on for James and Nadine as they are set to bring kilig to their fans in San Diego today.
The Show must go on. He loves his fans that much that he's looking for other ways to perform.— OTWOLstiLLs (@thosectylights) May 15, 2016
For his part, here's James's tweet five hours ago:
He cant remove the knee brace until tuesday. He's going to rest his knee until then. SAN DIEGO SHOW US SOME LOVE TONIGHT!— OTWOLstiLLs (@thosectylights) May 15, 2016
Dont worry San Diego. Its still gonna be a great show. See you soon.— James Reid (@JayeHanash) May 15, 2016