GMA Network submits complaints of signal disruptions from SkyCable subscribers

An excerpt from GMA's official statement this Friday, October 1: “We certainly hope that the attention of the viewing public will not be diverted from the more recent and pressing issue at hand, which is GMA’s signal disruption on SkyCable, and trust that the NTC will immediately resolve the issues we raised against SkyCable."


GMA Network maintains that the issue about ABS-CBN’s TVplus boxes "has nothing to do" with the Kapuso network’s recent complaints regarding its channel signal loss on SkyCable.

GMA Senior Vice President for Engineering Elvis Ancheta explained in an official statement today, October 2: “Our recent complaints are about GMA’s signal loss during Eat Bulaga’s ‘Kalyeserye’ segment on SkyCable and not on the TVPlus boxes.

“These recent complaints on the TVPlus boxes did not come from us.

“We are assuring the cable-subscribed public that, as the NTC is aware of, GMA had long since provided three independent links (via fiber, satellite and analog GMA-7 reception) which are periodically maintained to ensure the reliable and clear delivery of GMA and GNTV programs to SkyCable’s headend.”

Yesterday, October 1, GMA has filed before the NTC a “third batch of complaints" from SkyCable subscribers, who have been reportedly experiencing similar signal loss on or before the airing of Eat Bulaga! via the cable service provider.

Mr. Ancheta added, “We certainly hope that the attention of the viewing public will not be diverted from the more recent and pressing issue at hand, which is GMA’s signal disruption on SkyCable, and trust that the NTC will immediately resolve the issues we raised against SkyCable.”

As for the issue on ABS-CBN TVPlus boxes, GMA said that it has filed “one complaint” versus the said digital box provider last February, which was “long before the Kalyeserye started on Eat Bulaga.

It will be recalled that ABS-CBN had asked the National Telecommunications Commission (NTC) in its letter dated September 24 to require GMA to explain the intermittent transmission of its own digital signal on TVplus boxes.

Read: ABS-CBN says GMA program interruption on TVplus boxes "was due to GMA’s own signal loss"

GMA, on the other hand, stressed that it has provided “independent links” that will ensure clear transmission of their digital signal to SkyCable, a subsidiary of ABS-CBN.

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The Kapuso network also reiterated that their two pending NTC complaints against SkyCable are yet to be resolved.

“GMA has two pending complaints with the NTC dated August 25, 2015 and September 17, 2015 seeking immediate action regarding its signal loss on SkyCable either before or during the ‘Kalyeserye’ segment of Eat Bulaga.

“Both complaints are supported by viewer feedback on social media, email and through the hotline of GMA.”


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