Jasmine Curtis-Smith took to her Twitter account earlier today, September 23, to raise a concern over her recent experience with a telecommunication company's customer service representative.
In a series of tweets, the GMA-7 actress claimed that the customer service representative in question acted "unprofessional" during their phone call.
She tweeted, "So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I'm about to reply I hear in the background 'JASMINE CURTIS IN THE HOUSE.'
"Pinagsisigawan pala ang customer name sa mga ka office pag private customer service call?
"Hindi ba that's disclosing the private and paying customer na to your other employees?"
Jasmine tried to get the representative's name, but the person refused to do so and said it was a matter of privacy as a staff.
The Kapuso actress then argued, "Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees?
"Complete name and hindi lang sa katabi, isisigaw pa para marinig ng ibang tumatanggap ng customer care/troubleshooting calls.
"How is this allowed?"
So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I'm about to reply I hear in the background "JASMINE CURTIS IN THE HOUSE". Pinagsisigawan pala ang customer
— Jasmine (@jascurtissmith) September 23, 2018
name sa mga ka office pag private customer service call? Hindi ba that's disclosing the private and paying customer na to your other employees? Anyway. So I asked for the name of the employee who answered my call. He said his name is AUSTIN when I asked for his last name BAWAL
— Jasmine (@jascurtissmith) September 23, 2018
DAW idisclose kasi privacy na nila yun as staff. Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa
— Jasmine (@jascurtissmith) September 23, 2018
-para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed? ????
— Jasmine (@jascurtissmith) September 23, 2018
Though Jasmine promised herself "to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself," she felt that the level of unprofessionalism should be called out.
I promised myself to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself. However, I don't think it would be a good idea to keep this info to myself kasi it shows how UNPROFESSIONAL they can be all the while your
— Jasmine (@jascurtissmith) September 23, 2018
-internet and home phone still don't work. ???? Haha anyway. I had to release steam somewhere. Hate that I did it here but I already sent those earlier tweets out and so that's that ???? SUNDAY RANT OVER.
— Jasmine (@jascurtissmith) September 23, 2018
"[I] hope people will just be aware of how they act and work in those departments. Specially in large corps like that," Jasmine added, replying to one of her followers.
Thank you ???? Ive been trying to solve matters like these privately as there's nothing that we could expect to get solved after Tweeting or posting it online. But i hope people will just be aware of how they act and work in those departments. Specially in large corps like that https://t.co/RQvXOQBPs3
— Jasmine (@jascurtissmith) September 23, 2018
COMPANY'S RESPONSE
It is unclear whether the telecommunication company has reached out to Jasmine in private, but one of the actress' followers tagged an employee from the said company.
The employee gives Jasmine reassurance that he "will do [his] best to settle this internally with the people involved..."
PEP.ph (Philippine Entertainment Portal) is getting in touch with PLDT for their official statement.