Four days ago, nag-viral ang Instagram post ng TV Patrol newscaster na si Bernadette Sembrano-Aguinaldo tungkol sa milk tea na may ipis na hindi sinasadyang nakain ng kanyang asawa at apo ni General Emilio Aguinaldo, si former Kawit, Cavite Vice Mayor Emilio “Orange” Aguinaldo IV.
Post ni Bernadette tungkol sa insidente na nangyari noong Linggo, October 13, 2019 (published as is):
“Ummm excuse me ... to milk tea lovers — what do you think that black thing is ? Ewwwww. Na-higop ni asawa !!! ( the milk tea company replied na - they will investigate daw . This is in Greenbelt makati )
“ UPDATE- YI FANG milk tea company called and informed me that they will close the Greenbelt branch for sanitary inspection . They will also shoulder medical expenses of asawa , if needed . ( So far ok pa naman kami ) Thank you po for taking action.”
Nagkaroon ng pagkakataon ang Cabinet Files na makausap nang personal ang asawa ni Bernadette sa tourism campaign launch ng "Tara Sa Kawit" kahapon, October 17.
Ang "Tara sa Kawit" ay proyekto ng kanyang pinsan, ang incumbent Kawit mayor na si Angelo Emilio Aguinaldo.
Ang unfortunate milk tea experience ni Orange ang itinanong namin sa kanyang.
Tulad ng sinabi ni Bernadette, kusang nagsara ang milk tea store sa Greenbelt nang makarating sa kaalaman ng management ang ipis na nadiskubre sa inumin ng former vice mayor.
Anong part ng ipis ang nakain mo?
Kuwento ni Orange, “Actually buo, e.
"Kapag itinatanong sa akin kung ano ang lasa, hindi siya masarap pero crunchy.
“Ang nangyari pa was kadiri. When I drink milk tea, iniiwan ko yung pearl, kasi gusto ko ‘yung pearl.
"Kapag iniinom mo yun, kapag wala na, puro pearl yun, kaya dahan-dahan pa ako para unti-unting kakagatin.
“So ganoon, nag-e-enjoy ako, I was watching TV, 'tapos biglang may plastic… 'tapos ginanoon [pinaglaruan] ko pa ng dila ko.
“Walang pumasok sa isip ko na yung texture, parang ipis.
“Sabi ko, 'Baka ipis ‘to?' Pagtanggal ko… oh..."
Samantala, naglabas naman ng apology statement ang management ng Yi Fang Taiwan Fruit Tea noong Miyerkules, October 16, tungkol sa hindi inaasahang pangyayari.
Narito ang kanilang pahayag:
“We were deeply shocked and distressed to hear about the incident at our Greenbelt pop-up store, when a customer discovered an insect while consuming our product.
"This is highly unacceptable and should not have happened, and we are deeply sorry that it did.
"In response to this: • We immediately got in touch with the customer to apologize and extend any and all medical assistance, and will continue to be available for them and anyone with concerns. • Our store has been immediately closed down and investigation is ongoing, starting with our Quality Assurance team undertaking their inquiry the following morning. We will continue to work hard on making improvements to our operations, especially for stores located near natural surroundings such as the park. • Renovations will be done to enclose our pop-up store to protect our products from natural elements and provide quality assurance to all our valued clients.
"Our customers’ safety is of paramount importance to all of us behind Yi Fang.
"Again, we sincerely apologize to all our patrons for our lack of vigilance and for letting you down.
"Rest assured, our company is committed to hold ourselves to the highest service standards, as we believe that this is what our customers truly deserve."